FAQ frequently asked questions - and their answers.

Frequently Asked Questions at ALB Tech

We get asked the same questions repeatedly. No problemo; however, here is a list of commonly asked questions and the answers we give to them!

Q: Where are you located?
A: Please see the contact page of the website for a map! We have two convenient locations – one in Richmond’s Fan District and one in Mechanicsville on the turnpike.

Q: What are your hours?
A: Please see the store hours page of the website for more info!

Q: Can you fix my (fill in the blank)?
A: Check it out on the services page of our website!

Q: Do you offer any discounts?
A: Take a look at the news, deal of the day, and deal of the week sections of the website!

Q: Do you offer on-site computer/networking services?
A: We certainly do.  We can fix your stuff at home or your business.

Q: Do you fix smart phones?
A: Negative.

Q: Can you replace Windows 8 with Windows 7 on my new computer?
A: Possibly.  Many PC Manufacturers have stopped making new drivers for Windows 7, so not all new computers are compatible with Windows 7.  Please come by for a free diagnostic or give us a call with your model number handy.

Q: My laptop no longer charges, can you fix that?
A: Probably.  Most modern Apple and PC laptops have replaceable dc input jacks.  Bring it by for a free diagnostic or give us a call with your model number handy. We’ll also check your charger to make sure it is working correctly.

Q: Can you fix broken headphone jacks?
A: PC and Mac laptops can also be repaired, but the headphone jack is often part of the motherboard and not a cost-effective repair.

Q: Do you offer web site design and creation?
A: Negative.

Q: Can you remove viruses, spyware, or malware?
A: Yes, we can! Bring it by for a free diagnostic or give us a call

Q: I spilled water/coffee/beer/wine/etc. on my laptop! What do I do?
A:  Make sure it’s turned off immediately, pull the battery if you can, and let it dry.  Flip it over if the errant liquid was spilled from above – you want as little as possible to sneak past the keyboard onto the motherboard.  Keyboards are generally MUCH less expensive than motherboards to replace and even a small amount of liquid can be devastating.  Before you fire it up, bring it by for a free diagnostic so we can be sure it’s ok.

Q: Do you guys fix video game consoles?
A: We do not.

Q: Do you buy or sell computers/laptops/iPhones?
A: We leave retail to the Evil Big-Box Retail stores.  We Fix computers and offer a wide variety of networking and cloud services..